AI agents for exceptional customer experiences
Take care of what’s next.
Connected to your business systems, your concierge answers questions, arranges bookings and carries out the actions you enable.
Compatible with the platforms you already run on
Show what’s possible.
Louis Poulsen
$985
Live Spaces
Your collection, in their home. Let customers place pieces in 3D and find what works, guided by your agent.
Live Tours
An invitation to step inside. Let customers explore properties and destinations through visual tours, guided by your agent.
Your expertise. Your way of looking after customers.
Give your concierge the knowledge, voice and boundaries to represent your business.
Built on your knowledge
Connect your data and systems to give your concierge a deep understanding of your business.
A natural extension
Ground Figr in your products, policies and preferences. Shape its personality and test how it handles real customer scenarios.
Equipped to get things done
Enable your concierge to complete requests, coordinate next steps and work alongside your team.
Lana
Real estate advisor
Edit
Ton of voice
FORMAL
WARM
Knowledge
Catalogs
FAQ’s
Terms & conditions
Always offer a human handoff
Turn customer interactions into business outcomes.
Refined through simulated conversations shaped around your business and the customers you serve.
Customers helped
418
+12%
Conversations with at least
one answered question
Enquiries captured
37
+9%
Name and contact details left for your team
Human handoffs
11
-21%
Passed to your team - 4 still waiting
Relationship score
Level 2 of 4
Acquaintance
Installed, but it barely knows the business yet. 2 more to reach Acquaintance.
Agent-assisted sales
€24,180
62 orders after a conversation
What customers are asking
Last 7 days
Will it fit through my door?
214
Doorway and stairwell clearance, mostly sofas
How long is delivery?
188
Lead times by postcode and by item
Do you deliver to the islands?
61
No answer available — see Needs your attention
Simulations
2 failed - 4 success
Price objection
Simulation in progress - 67%
Tests that the agent holds price and offers real alternatives.
Building the customer persona
Opening a conversation
Customer turn 1·4
Customer turn 2·4
Customer turn 3·4
Every conversation brings you closer.
Understand what customers want, what holds them back and what brings them back. Figr turns conversations into context your whole team can act on.
Remember what matters.
See how relationships develop.
Follow engagement over time, with a relationship score that shows the signals behind it.
Understand the hesitation
Find the questions, concerns and missing information that keep people from taking the next step.
One concierge.
Every conversation connected.
Figr’s intelligence compounds through a continuous learning loop: extract signals, simulate scenarios, refine responses. Every interaction informs the next move.
3x
Greater confidence to buy or book
78%
Enquiries resolved automatically
43 hours
Saved for your team each month
A note from our CEO
We believe every visit can be the start of a relationship.
Someone arrives with a question, an idea or something they haven’t quite figured out. Understanding them, showing them the possibilities and helping them move forward is where good service begins.
It continues with a thoughtful follow-up. A relevant suggestion. Remembering where they left off when they return.
We’re building Figr Agents to connect those moments, so every conversation has somewhere to go and every customer feels worth coming back for.
Simón Solbas
Co-founder & CEO, Figr
